top of page

Personal Information Collection
Bentley Transport Limited (BTL) only collects personal information from you when you provide it voluntarily. Your data is stored on a secure reservations database, and we only use it for delivering the services or products you purchase. If you contact us, we may keep a record of that correspondence, and once in a while, we may also ask you for feedback through surveys that we use for research purposes. When we collect personal information, we try to include a link to our Privacy Policy on that page for better transparency.

We use cookies to optimize your user experience and navigate you through the site. This is done by storing small data in your browser, which helps us save your preferences for your next visit to our website.

Information Sharing
We respect the privacy of our customers, and we do not share or sell any personal information with third-party services. Only the agencies involved in delivering our services or products to you are allowed to use your data for that purpose. Moreover, we will never disclose any personal information to other parties without your permission or as required by law.

Personal Information Management
You have the right to request Bentley Transport Limited (BTL) to alter, update, or delete any personal information we have collected from you. We encourage you to notify us immediately if you spot any errors or modifications required. You can contact us for these requests using the contact details provided on our website.

Personal Information Security
We take adequate measures to ensure the confidentiality and security of any personal information you share with us. However, as the transmission of data over the internet is not entirely secure, we cannot guarantee a 100% secure transmission. Once we receive your data, we will use our best efforts to keep it secure through our systems.


CCTV Policy for Enhanced Passenger Safety
At Bentley Coachlines, we prioritize the safety and security of our passengers and employees. As part of our commitment to creating a safe environment, we employ Closed-Circuit Television (CCTV) systems on our buses to deter anti-social behavior and ensure public safety.


Purpose of CCTV Use
Our CCTV systems capture audio and video footage to proactively address issues related to anti-social behavior, vandalism, theft, and other safety concerns. By monitoring key areas both inside and outside our buses, we aim to maintain a secure environment for our passengers and staff.


Authorized Access to CCTV Footage
Access to CCTV footage is strictly limited to authorized personnel who require it for their duties. Any release of footage to external parties will strictly adhere to legal and regulatory requirements. The collected footage will only be used for the purposes for which it was collected and in compliance with applicable privacy laws.

Protecting Data and Privacy
We understand the importance of safeguarding personal data and maintaining privacy. Therefore, we employ robust measures to ensure the security of CCTV footage. Strict protocols are in place to protect against unauthorized access, loss, or disclosure. We are fully committed to handling all data in accordance with applicable data protection laws.

Informing Passengers
Visible signage will be prominently displayed on our buses, specifically indicating the use of CCTV cameras. These signs inform passengers that CCTV systems are in operation and state the purpose of their use.

At Bentley Coachlines, we strive to enhance passenger safety, foster a secure environment, and respect individual privacy. If you have any questions or concerns regarding our CCTV policy, please do not hesitate to contact us.

Thank you for your understanding and cooperation.

Bentley Coachlines

bottom of page